Hello! If you have any questions that you would like to ask, please get in touch at hello@thesouvenirsociety.com and we will do our very best to get back to you as soon as possible. In the meantime, have a look below as we may have answered your question already.

Placing an order
All prices on our website are shown in Australia dollars and are set at recommended retail prices. Prices include GST. Please note that we, The Souvenir Society reserve the right to increase the prices at any time.

Secure Payment
When you go to make a purchase through The Souvenir Society web-store, you will be directed to pay through PayPal, a trusted secure server with fancy technological encrypted technology. 

Shipping - Australia
You will have a choice when it comes to shipping! Postage rates start at $2 for light weight objects such as cards and tag sets and can go up to $10 for all orders placed through our web-store for delivery within Australia. It’s FREE if you place an order over $50.
Orders will be sent during standard working hours, Monday to Friday. Any orders placed over the weekend or during public holidays will be processed the following business day.
Orders will be packed within 48 hours. If for some reason there is a delay, we will notify you.
The parcel will be sent by Australia Post using their regular (if that's the option you have selected) or express service, or through a next-day courier service. Please allow a further 48 hours for delivery. Bulky items may take longer. Delivery to regional areas may take up to 5 working days.
We advise that you allocate a secure delivery address or a typically attended address (ie. Work!) during working hours as the delivery service doesn’t require a signature for release. If you would like your goods to be delivered with a signature to release, an additional fee of $2.95 will be charged.
Lost or stolen deliveries are not covered by insurance (unless requested at an additional fee of $1.50) and are not the responsibility of The Souvenir Society.

Shipping - International
We now ship internationally! However, not directly through the web-store. Please get in touch to get a shipping rate to your country - hello@thesouvenirsociety.com
Lost or stolen deliveries are not covered by insurance (unless requested at an additional fee) and are not the responsibility of The Souvenir Society.

Returns Policy
We want you to be happy. In an event that you are unsatisfied with your purchase made from our web-store you are of course entitled to a refund (excluding postage and handling fees). A refund will be issued once the item/s have been returned to us (at your own expense) within 14 days of receipt of goods. The item/s must be returned unused and in their original packaging.

Please contact us at: hello@thesouvenirsociety.com with the subject title 'Web Return' to receive return instructions.

Your Privacy
We want to assure you that your privacy is important to us and will be respected. 
All information you provide will only be used to fulfil your order and/or to keep you in the loop of any news and offers if you permit us to do so.
If you would like to be removed from our mailing list at any stage, please contact us at: hello@thesouvenirsociety.com or opt out by unsubscribing upon receipt of any correspondence from us, The Souvenir Society.
Please note, we do not take any responsibility for any information you share through means of social media such as Facebook and Instagram via The Souvenir Society website.

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